I am Zakariae Fathi, and I am a technical support engineer working for an IT company. 

I have been working in this field for more than 6 years.

I have achieved many goals at my workplace, such as building good relations with our customers, offering training to colleagues, gaining the trust of the team, and becoming the go-to person.

In my work, my main interest is to deliver a solution to a problem as fast as possible with fewer costs and ensure that customer expectations are met.

Doing this, I've sought ways to approach and solve a problem. I've become a big fan of the divide-and-conquer approach.

I enjoy coming up with new ideas and workarounds. The joy and satisfaction I got helping someone is the key that keeps me going and improving in my work.