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Welcome to SUPARTIFY, the art of a technical support engineer!

Why do technical support engineers need to have problem-solving skills?

What is a problem-solving skill? Problem-solving skills refer to the ability to identify, analyze, and resolve problems or challenges...

Mentoring in Technical Support

Introduction Mentoring in technical support is not an easy task. It is not only a matter of having the technical skills and the knowledge...

Settling down the first week of being hired

A new job comes with many changes, such as a new commute, new colleagues and a new set of expectations. The first week of being hired is...

Which job offer to accept?

Introduction My advice is to always apply to as many interviews as possible, and to complete them until the final stage. This way you...

Delivering bad news to customers in technical support

Introduction Technical support has an essential role of providing customers with the resources and assistance they need to understand and...

How to have a productive technical support engineer job interview?

Introduction An interview is not always about success or failure. It is more like an experience to learn from. It doesn’t matter if you...

Meet, call or email the customer?

Introduction Nowadays, communication with customers is critical in technical support. Choosing the right communication method for a given...

Doing things in a rush in technical support

Introduction One of my favorite quotes from the movie “The founder“ is “Good things comes to those who wait”. I associate this quote...

Are you ready for the technical support engineer interview?

Introduction At least once, some of you might have had the feeling of not being qualified for a job after passing an interview, while...

Dealing with difficult customers in technical support

When dealing with challenging customers, it's important to have good customer service skills. Usually, customers are dissatisfied either...